Social Media Capabilities In Academic Libraries: Influence on librarians’ agility and relationship quality (librarian-user)

This study explores the impact of social media on academic libraries, focusing librarians’ agility and relationship quality. It collected quantitative data from 30 librarians at Tun Abdul Razak Library using an online survey. The study’s objectives included measuring capability, assessing its influence librarian’s quality, examining how library policies moderate quality with users. findings indicate that respondents had a high level which positively influenced both